All sales are final. We do not offer refunds.
Each vehicle is purchased, prepared and shipped individually for one specific customer. Once your order is confirmed, we immediately commit funds to buying that vehicle and to booking space on a vessel. For this reason we cannot accept returns or issue refunds for change of mind, for a change in your circumstances, or because a vehicle did not match a personal expectation that was not confirmed with us in writing before ordering.
Please Ask Before You Order
We would much rather answer ten questions before an order than disappoint you afterwards. Before you commit, please ask us about anything that matters to you — grade and options, colour, dimensions, fuel economy, delivery time, total cost including shipping, or anything else. We answer every question in writing, and that written answer is what your order is based on.
Cancellation
We arrange the vehicle and its shipping only after your payment has been received. If you need to cancel, contact us immediately by email or WhatsApp. Whether cancellation is possible depends on how far your order has progressed: once we have purchased the vehicle from the dealer or booked shipping space, those costs are already committed and cancellation is no longer possible.
The Limited Exceptions
The following situations are not “returns”, and we will always take responsibility for them:
- We cannot supply the vehicle. If we are unable to obtain the vehicle you ordered, we will tell you immediately and return your payment in full.
- The wrong vehicle was shipped. If we ship a vehicle that does not match the specification we confirmed with you in writing, we will take responsibility and resolve it with you.
- Damage in transit. Vehicles can be damaged during ocean transport. Damage claims are handled through the shipping company and marine insurance, and we will assist you with the photographs, documents and correspondence needed to make a claim.
Before You Buy: Import Rules in Your Country
It is the buyer’s responsibility to confirm that the vehicle can be legally imported and registered in your country, and to pay all import duties, taxes, inspection fees and compliance costs at the destination. Import rules for Japanese kei cars differ greatly from country to country and can change. Please confirm the current rules with your own customs authority or a licensed importer before placing an order. We cannot refund an order because a vehicle was refused entry or could not be registered.
Questions
If anything here is unclear, please contact us before ordering: sales@tarokeimotors.com or WhatsApp.